ConsumerAct No. 35 of 2019In Force

The Consumer Protection Act, 2019

Modernises the framework for consumer protection, introducing Central Consumer Protection Authority (CCPA), product liability provisions, and regulation of e-commerce and direct selling. The Act enhanced pecuniary jurisdiction of consumer commissions, introduced mediation, and provides for class action complaints. E-consumers are given specific protections against misleading advertising and unfair trade practices.

Sections

107

Ministry

Ministry of Consumer Affairs, Food and Public Distribution

Key Provisions

→Consumer definition: excludes commercial purchasers

→Central Consumer Protection Authority (CCPA): recall, refund, penalties

→Product liability: manufacturer, service provider, seller liability

→E-commerce regulation: transparency, cancellation, grievance redressal

→District, State, and National Consumer Commissions — revised pecuniary limits

→Class action complaint by one consumer on behalf of many

→Mediation as alternative dispute resolution

→Misleading advertisement: penalty up to ₹50 lakh for repeat offenders

Related Practice Areas

commercial-litigation corporate-advisory regulatory-compliance

consumer protectionconsumer forumproduct liabilitye-commerceCCPAmisleading advertisementconsumer redressal

Section-by-Section Reference

We are building detailed section-by-section breakdowns for Consumer Protection Act with plain English explanations. Subscribe to be notified when it is published.

Need Expert Advice on Consumer Protection Act?

Corpus Juris Legal advises Delhi NCR businesses and institutions on all matters under Consumer Protection Act. Partner-led attention from first advice to resolution.

Free Consultation

Indian government legislation is in the public domain under S.52(1)(q) of the Copyright Act, 1957. This reference is for educational purposes. Laws are amended frequently — verify the current text on the e-Gazette of India before relying on it for legal proceedings.